HI, I having HP LaserJet PRO MFP M176n, and it's working fine on network but suddenly the SCAN stop working but the printing is OK, so I decied to uninstall the software and install it again. But the when the install begin an error message appears ' A fatal error occurred preventing product use ' I tried to install from the CD and from software download it from HP website but still same problem. When I try to install the software on another computer it works. So please I need your help, mostly all my works are stoped because of this.
Hello, @BANDARSAL– Hope you are well:) Thanks for accessing the HP Support Forums for extra support! I see that you are getting a fatal error during installation. I will do my best to assist you with this issue. I would suggest you try a clean install to try and fix this issue. Follow the steps below: • First, unplug the USB cable from the printer if present. • Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them. • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer. • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu. • Once in device manager, click on the view tab in the top & choose “Show hidden devices”. • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device'. • Also, check the entries under 'printer queue' and 'imaging devices' and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”. • Once done, close device-manger.
Then press the 'windows key' + 'r' to get the 'Run' window open - Type 'printui.exe /s' and press enter. • Under print server properties, go to drivers - remove any entry there as well. • Again, go to 'run' window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files. • Once done you can try cleaning out your temporary files and cached files.
You can try using automated applications like some cleaner software's that you can download from the internet. • Now restart your computer again. • Click on and install the software. • Connect the USB cable if prompted. Please let me know if this resolves the issue, or if you require further assistance.
Wrote: Most likely it's the HP software - it's trying to do something with the USB port and the installation is failing. Maybe a conflict with some previous software.
